Student Resources

Explore Hands-On Labs' student resource center for important information regarding ordering, shipping, return and refund policies, safety, and how to get started.

Ordering Info



UPS is open for business, however, they have issued an alert saying that normal service guarantees for shipments have been postponed due to the novel coronavirus. Please be aware that this may impact kit delivery times moving forward.

How to Order

Your instructor will provide a custom ordering link where you can purchase your course's lab kit before your class start date. For further ordering clarification please reference the Student Quickstart Guide or contact customer service by submitting a ticket.

Order Processing

  • All kits are put into queue upon receipt of the order.
  • If you choose ‘Standard Processing’ your kit will ship out within 3 business days from the day after you place your order.
  • Expedited shipping, such as “Next Day Air, 2nd Day Air, and 3-Day Select,” are available for an additional fee.
  • Our shipping options do not include weekends or national holidays.

Please note: Due to COVID-19 and extremely high demand, we are currently experiencing longer than usual processing times on orders. We appreciate your patience.

Order Notifications

You will receive an email notification confirmation when your order is received and sent for processing.


We take many steps to ensure your order is accurate and packaged to avoid breakage. However, please open your kit immediately upon receipt, review the content list, and inspect your order. Report any missing or damaged items immediately via email to or call 866-206-0773 during our normal business hours.

User Agreement

Click here to read our User Agreement.


Ordering Processing

Click here to set up an account. If you are a bookstore placing a P.O. request, please send your request to or fax it to (720) 420-4927.


Contact your bookstore or financial aid office to purchase a lab kit using financial aid.



Shipping Info
Returns & Refunds
Student Safety

Want to try before you buy?

Request a free kit to get you started!